Our ready availability reduces your downtimes and outage costs
Based on our almost 100 years of experience in cable repair, we have created a service level agreement that ensures appropriate availability of services and resources to our customers. Our latest offshore service is our guaranteed mobilisation time, whereby we can provide a fully mobilised vessel including cable carrier systems within approximately 10 days.
Irrespective of the cause of the disrupted power supply, in an emergency situation it is important, among other things, to keep the number of interfaces involved to a minimum. Thanks to our extensive expertise, you can access almost all services from a single source, thus avoiding the often tedious coordination with external parties like vessel operators, cable-laying companies and administrative authorities. This saves you valuable time.
ADVANTAGE: Skilled resources on standby shorten the reaction time and facilitate the fastest possible return to normal operation.
Is the cable located in deep or shallow water? Does it run close to or cross a pipeline? These and many other factors affect the choice of vessel, working method, procedures and required permits. For cable repair operations to be successful you need proper equipment, appropriate personnel as well as technical drawings and certificates. Our repair preparedness ensures that none of these components are missing to prevent delays during repair.
ADVANTAGE: Preventive maintenance and repair increases the system's service life.
Our cable monitoring solutions help you get the maximum mileage out of your existing cable system by adapting the permissible load to existing conditions and increase availability by accelerating the identification and location of disruptions. Having your cable’s condition monitored by us will reduce your risk and can lower your insurance premiums. We use leading monitoring systems that ensure maximum cable system utilisation and availability.
ADVANTAGE: Quickly launching and completing repair activities.
A marine resource plan contains all necessary marine information about your cable system needed for a marine repair operation, including recommended vessel solutions for possible repair scenarios. With the new NKT vessel guarantee, we can provide a completely mobilised repair vessel within 10 days.
ADVANTAGE: Ensures availability of necessary spare parts.
In the event of cable failure, you need the right spare parts as quickly as possible. The parts must also be in good condition. Some parts age faster than others, causing their function to deteriorate over time. With our spare parts management, we inspect your spare parts stock to ensure that it is sufficient for carrying out the cable repair operations. If required, we can provide storage that is efficiently maintained and adapted to specific customer requirements. You can choose to take care of parts replacements yourself or hand this task over to NKT.
ADVANTAGE: Answers to general queries and quick support in initiating first measures.
NKT experts are always available in the event of cable problems. A fixed, pre-negotiated daily rate ensures that you don’t have to negotiate prices while you are dealing with downtimes and revenue losses. Instead of losing precious time, you are directly put through to our experts by telephone within 30 minutes of reporting the problem. After the fault has been reported, a fault analysis is performed specifically based on your problem. If required, mobilisation for repairs can begin immediately after the call.
ADVANTAGE: Reduced repair time.
Fault location must be accurate in order to minimise both downtimes and the amount of replacement cable used. It is a complex process – especially at sea. Many operations need to be synchronised, such as the availability of vessels, etc. On land, NKT’s service vans are fully equipped to enable field measurements. Our service engineers are specially trained experts, capable of quickly locating faulty cable sections. They are supported in this task by our technical department.
ADVANTAGE: Large pool of in-house construction supervisors and cable engineers.
Cable jointing requires sound experience, whether for extruded or mass-impregnated cables. NKT’s jointers handle both jointing and termination. We provide turnkey solutions with all necessary personnel, as well as specific equipment to handle your problem. Pre-tested and sea-certified, NKT’s equipment is guaranteed to be fully functional when loaded also onboard of a vessel.
So that you are prepared for the unexpected or, preferably, never face a crisis in the first place: find out more about our modular service level agreement for high-voltage cable systems, tailored to meet your specific requirements. With guaranteed mobilisation time.